Chatwoot vs Crisp: Which is Better in 2026?
Choosing between Chatwoot and Crisp? Both are popular customer support tools. Below we compare them on pricing, free tiers, features, and pros & cons so you can pick the right fit for your stack.
Quick verdict
Both are solid customer support options. Chatwoot is cheaper to start, but the right choice depends on the specific features and integrations you need.
Chatwoot vs Crisp — Side by Side
| Chatwoot | Crisp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Pricing | From $19/mo | From $45/mo |
| Starting price | From $19/mo | From $45/mo |
| Free tier | — | — |
| Rating | 4.0 | 4.1 |
| Best for | Customer Support — support, open-source | Customer Support — support, chat |
Pros & Cons
Key Features Compared
Chatwoot
- Shared team inbox
- Ticket assignment and routing
- Canned replies and macros
- Help centre articles
- Response-time reporting
Crisp
- Shared team inbox
- Ticket assignment and routing
- Canned replies and macros
- Help centre articles
- Response-time reporting
Choose Chatwoot if…
- Budget is tight — paid plans start lower ($19/mo vs $45/mo).
- Fully open source
- Self-hostable with no licence fee
- Covers chat, email and social
Choose Crisp if…
- Flat pricing, not per seat
- Good chatbot builder
- Lightweight to run
Frequently Asked Questions
Is Chatwoot better than Crisp?⌄
Both are solid customer support options. Chatwoot is cheaper to start, but the right choice depends on the specific features and integrations you need.
What is the difference between Chatwoot and Crisp?⌄
Chatwoot — Open-source customer engagement suite you can self-host. Crisp — Shared inbox and chat widget at a flat team price. Both are customer support tools; the comparison table above breaks down pricing, free tiers, and what each is best for.
Chatwoot vs Crisp: which is cheaper?⌄
Chatwoot pricing: From $19/mo. Crisp pricing: From $45/mo. Confirm current pricing on each tool's official site, as plans change.
Which is rated higher, Chatwoot or Crisp?⌄
In our catalog, Chatwoot rates 4.0 out of 5 and Crisp rates 4.1 out of 5, so Crisp has a slight edge on reviews.
See more options in our guide to the best customer support tools for startups.
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