Chatwoot: Pricing, Features & Alternatives
Open-source customer engagement suite you can self-host.
Category
Customer Support
Pricing
From $19/mo
Free tier
No
Best for
Customer Support — support, open-source
Chatwoot Pricing Plans (2026)
| Plan | Price |
|---|---|
| StartupsPopular | $19 / agent / month |
Pricing summary: From $19/mo. Always confirm current pricing on the official site.
Key Chatwoot Features
- Shared team inbox
- Ticket assignment and routing
- Canned replies and macros
- Help centre articles
- Response-time reporting
Pros
- +Fully open source
- +Self-hostable with no licence fee
- +Covers chat, email and social
Cons
- −Self-hosting needs real ops
- −Fewer integrations than incumbents
Best Chatwoot Alternatives
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Chatwoot Compared
Chatwoot FAQ
What is Chatwoot used for?⌄
Chatwoot is a customer support tool. Open-source customer engagement suite you can self-host.
Is Chatwoot free?⌄
Chatwoot does not offer a permanent free tier; paid plans start at $19/month.
How much does Chatwoot cost?⌄
Chatwoot plans start at $19/month.
What are the best Chatwoot alternatives?⌄
Popular Chatwoot alternatives include Zendesk, Help Scout, Freshdesk. Compare pricing and features on our Chatwoot alternatives page.
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