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PagerDuty: Pricing, Features & Alternatives

PagerDuty is the name most engineers associate with being woken at 3am. Monitoring tools send it alerts, it deduplicates them, then works through schedules and escalation policies until a human acknowledges. It integrates with nearly every monitoring and chat tool. The Free plan covers 5 users with one schedule and one escalation policy. Professional is $25 per user per month ($21 billed annually) and adds post-incident reviews and analytics. Business, at a reported $41 per user annually, adds more automation. Larger AIOps and automation bundles are sold separately as the PagerDuty Reliability Platform, from $2,800/year.

Category

Incident Management & On-Call

Pricing

Free tier available

Free tier

Yes

Best for

Incident Management & On-Call — on-call, alerting

PagerDuty Pricing Plans (2026)

PlanPrice
Free$0 (up to 5 users)
ProfessionalPopular$25 / user / month ($21 billed annually)
Business~$41 / user / month (billed annually)

Pricing summary: Free · paid from $25/user/mo. Always confirm current pricing on the official site.

Key PagerDuty Features

  • Unlimited schedules and escalations
  • Post-incident reviews
  • Analytics dashboard

Pros

  • +The most reliable, battle-tested paging in the category
  • +Integrates with virtually every monitoring tool
  • +Free plan is enough for a small team rota

Cons

  • −Per-user pricing gets expensive across a large on-call pool
  • −Many useful features are paid add-ons
  • −Incident coordination in Slack is weaker than newer tools

Best PagerDuty Alternatives

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PagerDuty Compared

PagerDuty FAQ

What is PagerDuty used for?⌄

PagerDuty is a incident management & on-call tool. The on-call and alerting standard: schedules, escalations and phone, SMS and push paging. It is free for up to 5 users, then $25 per user.

Is PagerDuty free?⌄

Yes — PagerDuty has a free tier you can start with, and paid plans for more usage and features.

How much does PagerDuty cost?⌄

PagerDuty offers a free tier, with paid plans starting at $25/month.

What are the best PagerDuty alternatives?⌄

Popular PagerDuty alternatives include incident.io. Compare pricing and features on our PagerDuty alternatives page.

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